FAQ
K Fry Urban Korean (slang for Korean fried chicken) is a home grown Korean brand that specialises in authentic Korean Fried Chicken and hearty Korean food with an urban twist.
Why choose K Fry?
“Crispy, Juicy and Always Fresh” because our Chicken is chilled, never frozen! We take pride in providing the freshest and best ingredients that are freshly cooked and served to our customers.
Unlike other Korean Fried Chicken restaurants, K Fry serves big portions of authentic Korean fried chicken and a variety of freshly cooked Urban Korean dishes ranging from Appetizers (Banchans), our best-sellers (Cheesy Fried Chicken Bumbuk) to Desserts (Bingsoo). Regardless of your age, you’ll find something you enjoy!
We prioritize our customers as our Chinggu (best friends) whom we have invited for a meal so we’ll always take great care to ensure they are well fed!
Unlike other Korean Fried Chicken restaurants, K Fry serves big portions of authentic Korean fried chicken and a variety of freshly cooked Urban Korean dishes ranging from Appetizers (Banchans), our best-sellers (Cheesy Fried Chicken Bumbuk) to Desserts (Bingsoo). Regardless of your age, you’ll find something you enjoy!
We prioritize our customers as our Chinggu (best friends) whom we have invited for a meal so we’ll always take great care to ensure they are well fed!
Food
Why is it the Cheesy Fried Chicken Bumbuk always sold out?
Our Cheesy Fried Chicken Bumbuk uses Fresh Chicken Thighs, since our chicken is delivered and prepared Fresh daily, we can only sell it in limited quantities each day to ensure that our food quality is consistently good. You can pre-order this item when you make a reservation via our website at www.kfry.my and you can choose the flavour when you reach our restaurant.
Are you “Halal”?
We do not have Halal Certification now but we are in the process of commencing our application for Halal Certification. We are committed to getting the certification.
We have a strict No Pork No Lard No Alcohol policy in the restaurant. Our chicken, meats, imported sauces are from Halal certified suppliers and our Suppliers' Halal certificates are available for in store viewing.
Our Malaysia Jakim applies one of the highest Halal standards in the world so the application process is very strict and takes a long time. Halal certification is not merely based on ingredients alone; we have to also train our Muslim chefs to comply with Jakim. We will give more updates as we proceed with our Halal Application.
We have a strict No Pork No Lard No Alcohol policy in the restaurant. Our chicken, meats, imported sauces are from Halal certified suppliers and our Suppliers' Halal certificates are available for in store viewing.
Our Malaysia Jakim applies one of the highest Halal standards in the world so the application process is very strict and takes a long time. Halal certification is not merely based on ingredients alone; we have to also train our Muslim chefs to comply with Jakim. We will give more updates as we proceed with our Halal Application.
Food ingredients?
We ensure that our high quality ingredients are freshly prepared and picked out attentively from the selected supplier for every meal we serve.
You can directly ask our K’rew for more detailed ingredients or message us on our social media pages to avoid food allergies. We are happy to serve you anytime!
You can directly ask our K’rew for more detailed ingredients or message us on our social media pages to avoid food allergies. We are happy to serve you anytime!
Service
Do I have to make a reservation?
We encourage you to make a reservation to avoid the long wait for walk in customers.
You can visit our website, and click on ‘Book A Table’ to proceed with your reservation. Just a quick tip, our weekend and Public Holiday slots are usually filled a few days prior so please do remember to book earlier as we accept reservations as early as 2 weeks before reservation date/time.
You can visit our website, and click on ‘Book A Table’ to proceed with your reservation. Just a quick tip, our weekend and Public Holiday slots are usually filled a few days prior so please do remember to book earlier as we accept reservations as early as 2 weeks before reservation date/time.
Can I walk in even if the reservations are full?
Yes, we welcome you to walk in! Just visit our store and get a queue number.
Alternatively, at selected outlets, you can book an online queue via QueQ App in 3 easy steps. The apps must be used within the store area as it is for an online queue. Download the App to check it out.
Google Playstore : https://cutt.ly/ak1bzmv
App Store : https://cutt.ly/Ck1bsgK
Alternatively, at selected outlets, you can book an online queue via QueQ App in 3 easy steps. The apps must be used within the store area as it is for an online queue. Download the App to check it out.
Google Playstore : https://cutt.ly/ak1bzmv
App Store : https://cutt.ly/Ck1bsgK
Do you cater?
While we’d love to be a part of your celebration, we don’t currently offer catering. Alternatively, You can pre order through online ordering via our website for Delivery or Self Pickup.
Delivery
How do I order K Fry Delivery online?
Just follow these simple steps:
1. Go to www.kfry.my
2. Click on Order Online.
3. Select Delivery.
4. Enter your delivery address to check the delivery area.
5. Select items from the Menu.
6. Checkout, pay and we'll deliver!
1. Go to www.kfry.my
2. Click on Order Online.
3. Select Delivery.
4. Enter your delivery address to check the delivery area.
5. Select items from the Menu.
6. Checkout, pay and we'll deliver!
How will I know if K Fry has received my online order?
An order confirmation email will be sent to your registered email address once your order has been submitted.
(If you can’t find the email in your inbox, please check your ‘Spam/Junk’ folder or call our outlets directly if you require further assistance).
(If you can’t find the email in your inbox, please check your ‘Spam/Junk’ folder or call our outlets directly if you require further assistance).
What do I do if my order arrives with missing items?
Please call our outlets directly for immediate assistance or you can reach us out at our social media pages (2 hours response time) for your missing items. We will arrange for the items to be delivered to you in the soonest time possible.
When is the operating hours for Delivery?
Delivery is available from 10:00am to 10:00pm (Last Order 9:00pm) from Mondays to Sundays including public holidays. However, delivery hours may vary depending on outlets.
Is there a minimum order requirement for Delivery?
Total checkout payment must be minimum at RM2 after voucher codes applied (if any).
What are the payment options available for Delivery?
We accept both Credit Cards and Debit Cards from Visa & Mastercard.
Can I schedule my order in advance?
Yes you can schedule your order in advance by choosing the date and time you preferred through online ordering via our website.
I received my order and have some feedback.
We’re here for you! Contact via our social media pages or fill in our contact form and send us your details including the proof of receipt, name and contact info so that we can follow up with you.
Self Pickup
How do I collect my orders for Self Collect?
Kindly walk in to our outlet to pick up your order at the cashier counter after making a Self Collect order via our website, www.kfry.my
How do I contact the store if I will be arriving early/late or need to change my collection time and date?
You can contact our outlet directly or message us at our social media pages (2 hours response time).
CRISPY, juicy & always fresh